Job Information
Walmart Senior Manager, Product Management - Post Purchase in Bellevue, Washington
Position Summary...
What you'll do...
As the Post Purchase Customer Experience (CX) Product leader for Marketplace orders , you will deliver exceptional experiences that build trust with customers, reduce delivery anxiety and contacts, and help retain customers on our platform. In this role you will solve complex problems, develop strategies, work with stakeholders, and execute those plans to build sustained value for our business , sellers, and customers.
ABOUT THE TEAM
Walmart Marketplace contains a vibrant global community of sellers who expect Walmart to be a trusted advisor in helping them start and scale their businesses. The Seller Order Lifecycle team builds products to make it easy for sellers to fulfil orders and deliver on time with tracking updates that reduce customer anxiety and contacts to customer service . You will be responsible to build a post purchase CX with strategic thinking and excellent product launches to ensure customer trust and retention .
Basic Qualifications
7 + year s building strategy and launching experience s that delight customers
Demonstrated thought leadership backed by strong execution.
S trong understanding of drivers that enable a great post purchase customer experience in a Marketplace with proven impact in customer retention and building customer trust.
Experience reducing customer contacts by providing tracking updates and self-serve experiences.
3+ l eading and buil ding high performing Product team s.
Ability to make tough decisions informed by both data and judgment.
C omfortable with ambiguity and can navigate large stakeholder groups.
Customer obsession with a laser focus on the why over the what and how.
S trong, confident, and succinct communication .
You'll sweep us off our feet with
Experience in a 2-sided business reducing cancelations .
Experience building customer -facing experiences for Third Party (3P) orders , including tracking updates and notifications.
Experience building 0-1 products.
You'll make an impact by ...
Working closely with key partners across the organization in Business, Engineering, UX, Data analytics, Operations, Supply Chain , Finance and other product teams to develop and own a strategy that supports user needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business.
Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with clearly articulated and well measured goals.
Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers.
Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis.
Identify new opportunities for us to explore based on customer & seller needs throughout their lifecycle to help sellers unlock value and ultimately be successful.
Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship.
Moving fast within our agile and iterative team environment.
Leading & empowering your team to foster a product excellence culture for strong product thinking and execution. Build upon existing or create stronger processes, planning and documentation tools.
About Walmart Ecommerce
We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
Bellevue, Washington US-11075:The annual salary range for this position is $132,000.00-$264,000.00
Sunnyvale, California US-08479:The annual salary range for this position is $143,000.00-$286,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management. Option 2: 11 years' experience in product management or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science
Primary Location...
10500 Ne 8Th St, Bellevue, WA 98004, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.