WalMart

Position Summary...

What you'll do...

Want to use your creativity, critical thinking, and driver obsession to influence the future of eCommerce deliveries? The Sr. Analyst, Gig Driver Drop-off Experience will support the Driver Experience (DX) team by highlighting opportunities to develop best-in-class operations and reduce trending defects. This analyst will develop a deep understanding of the Spark Driver platform and empathy for the drivers they are building for through testing, research, and rigorous data analysis.

We are seeking a highly strategic and results-driven Sr. Analyst with experience deep-diving to connect data with the real-world. To be successful in this role, you will continuously uncover and prioritize top opportunities using data-driven insights to influence stakeholders on the next big opportunity.

The DX team is focused on enhancing the experience of gig delivery service providers on the Spark platform, with this role contributing by ensuring drivers on the Spark platform have a seamless journey across systems and processes used for dispensing merchandise before delivering it to customers. This existing program is fast-moving, highly visible, and engages with various tech and operations teams. In this position, you will be responsible for reporting on top issues supported by business impact analyses.

The ideal candidate has experience working in a tech, operations or gig economy platform environment, and is a self-starter and able to deliver results in a fast-paced environment. This person must be willing to dig into data to understand problems, even manually combing through complex support agent notes. Prior experience generating insights from large datasets is required.

You'll make an impact by...

• Supporting the drop-off roadmap by identifying opportunities to deliver new experiences while improving KPI relating to a defect-free platform.

• Reporting trending feedback and top issues from various feedback channels (driver support contacts, OSAT/NPS surveys, etc.)

• Partnering with Driver Support teams for trending bugs/issues and self-serve opportunities or systematic changes that result in reduced contact rate.

• Conduct independent deep-dive investigations with business impact assessment that influences key stakeholders to take immediate action or assign prioritization.

• Reporting experiment pre/post analysis from various data sources to provide key go/no-go decisions for expansion.

• Developing strong partnership with analytical teams to ensure accessible data for immediate needs and projects within the strategy roadmap.

• Serve as a key liaison with stakeholders from Comms, Content, and Marketing by communicating upcoming product/operational changes impacting drivers and maintaining accuracy of all SOP and knowledge base articles to ensure Driver Support agents and Drivers have the latest information.

You'll sweep us off our feet if...

• You have strong experience in tech, operations, or gig economy platforms.

• You have strong experience with deriving insights from large datasets in Excel spreadsheets

• You have experience working with customer support contact data

• You have experience developing insights and telling a story from unstructured data

• You have project management understanding and ability to meet launch deadlines

• You have ability to deliver results in fast paced environments

• You are effective at communicating and influencing stakeholders

Minimum Qualifications:

• 1 - 3 years' experience in E-Commerce, Gig economy platforms, or a strategic customer support role.

• Bachelor's Degree in Economics, Business Administration, Supply Chain Management, Marketing, or related area.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The annual salary range for this position is $60,000.00-$110,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field OR 2 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.