WalMart

Position Summary...

What you'll do...

DX - Driver Journey Analyst

Location:

You will have the opportunity to work in Bentonville, AR, one of three locations where we have a team presence.

The team you'll get to join:

On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.

The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.

In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.

Where you'll help:

As a Sr. Analyst on the Driver Experience Team, you'll play a crucial role in our testing, troubleshooting, and root cause analysis framework throughout various stages of the driver journey. You'll actively monitor data sources and dashboards to proactively identify issues and trends that impact user experience, research already-identified problems to isolate potential root causes, and partner with stakeholders to support resolution of trouble tickets and provide guidance on improving the user experience through informational campaigns.

You'll make an impact by...

• Developing, producing, and communicating out on detailed reports to provide meaningful insights on campaign strategy analysis, historical reporting, and workflow analysis.

• Providing consultation to the Driver Journey team to help develop informational campaign strategies based on data.

• Managing the planning, testing, and implementation of new features and content in the Resource Center and other informational campaigns, while also tracking and reporting on progress.

• Conducting live monitoring of dashboards, including contact volume, engagement, service levels, user sentiment, and other data/dashboards to identify trends.

• Performing analysis on contact types and contact tickets both proactively and reactively as issues arise, while communicating ticket status

• Collaborating with cross-functional teams on complex projects.

Minimum Experience & Skills:

• Flexibility and Adaptability: The ability to adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry, and can thrive with autonomy.

• Creativity and Storytelling: An ability to think outside the box and come up with new and innovative solutions to educational challenges leveraging analytics.

• Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.

• 2+ years experience with databases and reporting tools, such as Excel, Tableau, Power BI, etc.

You will blow us away if you also:

• Have proven analytical skills including mining, evaluation, and visualization.

• Can transform data insights into actionable items and propose solutions.

• Can meet challenging deadlines in a very fast-paced environment.

• Are incredibly detail oriented but can also think of the big picture and strategy.

• Are collaborative and team focused.

• Have previous experience working in the gig industry.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The annual salary range for this position is $60,000.00-$110,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field OR 2 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.